Quadrant Windows Urmston Ltd – Privacy Policy

Your personal data – what is it?

Personal data relates to an individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

It applies to:

• Visitors to our website
• People who use our services either by requesting a quotation or have purchased products/services from us
• Job applicants & current & former staff
• How to contact us

Who are we?

Quadrant Windows Urmston Ltd, 178 Church Road, Urmston, M41 9FD.

Our website address is: https://quadrantwindows.wpmudev.host

Our Data Protection Officer is Phil Lindley. You can contact him at info@quadrantwindows.co.uk or via our postal address.

How do we process your personal data?

Quadrant Windows Urmston Ltd complies with its obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with staff within Quadrant Windows Urmston Ltd.

How long we retain your data

We keep data in accordance with HMRC for 6 years from the end of the last company financial year they relate.

We use your personal data for the following purposes: –

We sell and install windows, doors and conservatories to consumers. We have to hold the details of the people who have requested service in order to provide it. To deliver services under the guarantee, we will need to retain some personal information of customers for the period of the guarantee and any subsequent period during which there might be any liability. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a quotation to carry out a survey to find out if they are happy with the level of service they received or to offer additional products and services via telephone. When people do not wish to subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this. During the processing of orders it may be necessary to pass contact details of customers to third parties to facilitate the delivery of services. Examples of when this would be done are when scaffolding is required, third party surveys are necessary or to process queries and complaints. We pass details of all installations to FENSA Ltd who register the work with each Local Authority as appropriate and customer details are also passed to the GGF Group for the provision of the Insurance Backed Guarantee. The FENSA registration and Insurance Backed Guarantee processes are necessary and required for compliance purposes following the installation of our products.

Your Rights

You have certain rights in relation to your personal information under data protection legislation. To provide access to any personal information which we hold about you;

• update any of your personal information which is out of date or incorrect;
• delete any personal information which we hold about you;
• restrict the way that we process your personal information;
• provide your personal information to a third-party provider of services;
• provide you with a copy of any personal information which we hold about you; or
• consider any valid objections which you have to our use of your personal information.

If we have asked for your consent to collect and use certain types of personal information for certain activities

Visitors to our website

When someone visits our website we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Contact / Quote Forms

If you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers (mobile and land) and email address. Please contact us if you require us to delete your personal information.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Cookies

To ensure the best possible user experience to visitors on our site and to continue to improve this experience we use cookies which, with your browsers permission, are very small text files stored on your computer. This helps us identify things such as whether you are a returning visitor or which site referred you to us. Cookies used on this site do not hold any personal or identifiable data.

Cookies are completely safe and will expire at a set time at which moment in time they will be removed from your computer. You are completely free to delete any cookies yourself at any time or if you choose to or you can have your browser prevent them being set in the future

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have completed an online contact form on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Third parties

This site may be using WPMU DEV third-party cloud storage to store backups of its audit logs where personal information is collected.

Additional data – Plug In Defender Pro

This site creates and stores an activity log that capture the IP address, username, email address and tracks user activity (like when a user makes a comment). Information will be stored locally for 30 days and remotely for 1 year. Information on remote logs cannot be cleared for security purposes.